I had a bit of a strange incident at work last night.
A member of staff alerted me to a obese (very obese) woman with possible mental disabilities on the booze isle attempting to put a 24 can pack of larger in her rucksack.
So the manager was called, as was a female witness, and we went down to see what was going on.
We arrive and i see this fat woman, bending over (wearing a skirt, showing the world her ass and underwear, which honestly made me want to puke) zipping up her bag having just crammed the last of her booty (no pun intended) into it.
A member of staff (female) had stood and watched her put the larger in her bag, and we did not take her out of our sight from that moment on.
We followed her, and watched her push past a barrier on a closed check out, at this point it was clear she had no intention of paying, i wanted to approach her then and just ask her to pay for the items, but the manager told me not to, he wanted her to leave the store.
And she did, at that point I got in front of her, asked her to stop, come back into store and pay for the items in her bag.
This was when all the fun and games started. She denied having anything, said shes paid for everything, then said she has no money. The manager and 4 other members of staff followed us outside (including a female witness), we basically surrounded her and stopped her walking away with the booze. She attempted punching us and the manager, at no point did we physically pin her against anything or grab hold of her (i grabbed her arm when she was trying to punch the manager obviously), we just blocked her escape, eventually cornering her in the trolley bay.
She was shouting, screaming, threatening to punch our faces in (I took a punch in the chest during all this), she refused to open her bag and give us the booze back, so the police were called.
They turned up, took over, the woman refused to let them look in her bag, she wouldnt let go of it, eventually they had to put her on the floor as she was still kicking off. Eventually they got the bag open, removed the 12 cans. The lady claimed to have proof of purchase but of course she did not.
The manager then agreed to take the stuff back and forget any charges, just let the police take her home.
And that was the end of it.
I just found it hard to know what to do in that situation, i refrained from any physical contact with her where possible, one of the store staff did most of the physical blocking, but that was his choice, hes not a contractor, and he doesnt have a license to lose if the woman accused him of anything.
How would you guys deal with a situation like that?