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Door supervisors and door stewards, sometimes called bouncers, judge the suitability of people entering licensed premises and uphold security. They also maintain order and safeguard the well-being of customers on the premises.
In large venues they may use queue management techniques to avoid crushing and queue jumping. Body searches may also be carried out and may involve the use of metal detectors to deter the carrying of weapons. Door supervisors patrol inside a venue and ensure that they can be located in the event of an emergency.
They liaise closely with the police, first aiders and management to play a proactive role in defusing tensions in hostile or violent situations. They also work to reduce the supply of drugs into a venue.
Training
Cost of SIA Licence - £245 for 3 years.
Cost of Training - £150 - £250
To become a door supervisor you will need to be aged over 18, and obtain a licence under the National Door Supervisors Registration Scheme. Licences are obtained through the Security Industry Authority (SIA) on completion of a Level 2 National Certificate in Door Supervision.
To obtain a SIA licence you need to attend a two part training course, and take and pass two exams. The total training time will be 30 hours, which includes two hours of exams. The training is split into two parts as follows:
Part 1 - Role and responsibilities of a door supervisor
Part 2 - Communication skills and conflict management
An exam is taken on each section.
If you succesfully pass the course, you will receive your certificates, and then you can apply for your SIA Licence. It usually takes 6 weeks for the SIA to process your application. Please note to check your application form over again, as the SIA do receive a high number of applications not correctly filled out, which means a longer process for both parties.
You can obtain a SIA License Application form by calling the SIA on 0844 892 1025 or alternatively request it here.
When you receive your license you can work as a Door Supervisor or Security Guard anywhere in England, Wales and Scotland.
Hours and Environment
Working hours depend on the opening hours of the venue. Door supervisors are normally required during busy periods, which usually involves evening and weekend work. Part-time work is usually available.
The environment will vary from venue to venue. Working on the door of a venue may involve working in all weather conditions. Inside a venue, conditions can be hot, noisy and smoky. The work involves standing for long periods.
Skills and Interests
To be a door supervisor you should:
be physically fit
be able to make decisions quickly
have good customer service skills
have a knowledge of health and safety regulations
have a knowledge of licensing laws
be able to defuse potentially violent situations.
Annual Income
Figures are intended as a guideline only.
Door supervisors are usually paid on an hourly basis.
Door supervisors earn around £8 to £12 per hour some earn more, depending on the venue.
Security Industry Authority
PO Box 1293
Liverpool
L69 1AX
Tel: 0844 892 1025
www.the-sia.org.uk
